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Vision, Objective and Mission

Mission Statement
The mission of the South Plains College Information Technology Department is to empower collaboration and communication to achieve academic and administrative excellence through the strategic use of people, processes, and technology.

 

Vision Statement
South Plains College Information Technology Department will be acknowledged as an outstanding resource for technology services on a technologically advanced college campus through teamwork, expert knowledge, professionalism, and a commitment to excellence.

                                                        

Department Goals

  1. Develop and implement an agile operational model that supports the evolving needs for teaching and learning through effective technology tools and collaboration.
  2. Enhance the student experience by providing technology services that maximize student academic success and provide a safe, clean and accessible campus environment.
  3. Measure, monitor and report on technology service level agreements for the purpose of continuous improvement.
  4. Continually improve ITSM operations to maintain effective IT services by regularly evaluating service operations, personnel training and customer satisfaction.
  5. Pursue the highest standards of ethical and thoughtful stewardship of college funds in the implementation of an agile model of technology services. 

Information Services

The Office of Information Services assist with issues regarding college-provided computer equipment, software/hardware installations, network support, viruses, local or network printers, account information for E-mail, MySPC, FileBound, Campus Connect, Wireless and other computer-related problems. For questions on any informational technology issue, contact our Help Desk at extension 2600 or 2618.  Additional resources can be found in the navigation area.

 

Van Howell ~ Associate Dean ~ (806) 894-9611, ext. 2610

 

Coby Glenn ~ Director of IT Operations (806) 894-9611, ext. 2603

Olga Lozano ~ Campus Security Analyst (806) 894-9611, ext. 2601

David Barnett ~ System Administrator (806) 894-9611, ext. 2617

 

Levelland Campus                                                                                                                             

Felipe Hernandez ~ Network Technician (806) 894-9611, ext 2613                                                 

Stephanie Newcomb ~ Network Technician (806) 894-9611, ext 2605

 

Reese Campus

Kayla Perrin ~ Network Technician (806) 894-9611, ext 2604

Lubbock Center

Slerica Pierce ~ Network Technician (806) 894-9611, ext 2608

 

Computer Center - POISE/MySPC

 
Joseph Beres ~ Database Administrator (806) 894-9611, ext. 2616
 
 
 
 Ginger Mulloy ~ Administrative Computing Specialist (806) 894-9611, ext. 2417
 
 
Help Desk ~ (806) 894-9611, ext. 2600
 
 
 

 

Web Help Desk

Help Desk

  • Telephone Number: Help Desk at (806) 716-2600
  • E-mail: helpdesk@southplainscollege.edu
  • Location: Administration Building

Normal Hours

Monday - Friday: 8:00 a.m. - 4:00 p.m.

Web Help Desk Work Order Procedures

In order to serve our faculty and staff efficiently and effectively, Information Technology operates by requiring that all work orders or questions be made through the Help Desk or work order software. Please DO NOT contact any of our technicians regarding problems or work orders.

There are three methods for making a service requests for individual technical problems.

1.  On the web: open your own work order using the Web Help Desk system, accessible at https://helpdesk.southplainscollege.edu and login with your SPC credentials, with your username as your full email address.

2.  Email: send your request via e-mail to the Information Technology Help Desk at helpdesk@southplainscollege.edu.  A confirmation e-mail containing a work order number will be sent when work order is opened.

3.  Phone: call extension 2600 where the request will be logged in a work order system. It is very important to have specific information ready and available to give to the Help Desk when you call so that we can log and track your request accurately.

When calling the help desk be prepared to give the following information:

  • Full Name, Campus, Building, Room, Extension, and the nature of the problem.
  • Login problem - user name, password, description of the problem, and exact error message.
  • If calling in for someone else, please be able to provide us with the above and also with up-to-date contact information for that user.