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Blackboard Learn 9 Student Tutorials

Students will not be able to access their courses on Blackboard Learn 9 until the first official day of class.  In addition, students that register on or after the first day of class will not have access until the system updates; which can take up to 24 hours.
 

Your username and password are the same as your SPC email and password.  1st initial, last name, last 4 digits of your student ID number, for example jsmith1234.  Blackboard Learn 9 is set up to authenticate against the South Plains College Active Directory.  Students can reset their password through the Reset Password Management link on MySPC

Typically this is caused by a routing issue on the network or Internet and will resolve itself in a short period of time; however, you may be able to log into Blackboard Learn 9 by logging into MySPC and clicking on the Blackboard link under Campus Bookmarks.  This link uses pass through authentication and will log you into Blackboard Learn 9 automatically.
Please contact the South Plains College Technical Support either by email at blackboard@southplainscollege.edu or you can call 806-716-2180.

Students will not be able to access courses through Blackboard Learn 9 until the first official day of class each semester.  In addition, students that register on or after the first day of class will not have access until the systems update which can take up to 24 hours.

If you are still experiencing problems after the first day of classes or 24 hours after you registered for your class contact the South Plains College Technical Support either by email at blackboard@southplainscollege.edu or you can call 806-716-2180.  They will be able to enroll you in the correct course or remove you from the incorrect course in Blackboard.

The problem may be in the version of Java you are running.  We recommend that faculty and student using Blackboard Learn 9 test their computers to see if they are using Java version 1.6.  To test your computer to determine if your computer is running the correct version of Java click on this link Java Test.

Blackboard Learn 9 requires Java version 1.6 or later.  If your system is not running Java 1.6 or later, you need to download the new version for your operating system.  To download the Java 1.6 or later click on this link Download Java.

If you are having difficulty viewing videos within Blackboard Learn 9, you may need to uninstall and reinstall Windows Media Player or Real Player.  We also recommend downloading the VLC media player.  It is available for both Mac and Windows operating systems.  The download is available at: http://www.videolan.org/vlc/index.html 
If you have any further problems you may also need to contact your instructor to make sure you are using the right kind of player to view the videos.  
This is due to a restriction on assessments.  Some instructors may be using the Respondus LockDown Browser.  This is a customized browser that increases the security of test delivery. When faculty requires students to use the Respondus LockDown Browser to take an exam, they will be unable to print, copy, open another webpage, or access any other applications.  Once the assessment has started, the student will be “locked” into that assessment window until they select the “Submit” button.

If you have attempted to take the exam and the instructor has only allowed you one attempt, you will not be able to enter the assessment again.

 

Once the deadline for an exam has passed, you will not be able to take the assessment.  If you need to have the exam reset, please contact your instructor.  They will determine whether or not you will be allowed to take the assessment again.

 

If you feel like this error was due to technical issues within Blackboard Learn 9, please contact South Plains College Technical Support either by email at blackboard@southplainscollege.edu or you can call 806-716-2180.

Your instructor might make an assignment unavailable until after a certain date or until other criteria has been met.  For example, you might have to mark a lecture as reviewed before you can access the assignment.  Contact your instructor for more information.
 
Or
 
Please contact the South Plains College Technical Support either by email at blackboard@southplainscollege.edu or you can call 806-716-2180. They can help you trouble shoot and download the programs you need, if necessary. Be sure to make note of the error message you are receiving. 

If you need to know where an assignment is in Blackboard Learn 9 and in what format it should be submitted, contact your instructor.
   To submit a SafeAssignment follow the instructions below:
  
   Submit a SafeAssignment
  
       SafeAssignments appear in content areas throughout courses.
      
       How to Submit a SafeAssignment
      
1.  From a content area within a course, select the SafeAssignment and click View/Complete. The Upload SafeAssignment page appears.

2.  Complete the information in the following fields.

Name: Displays the title of the SafeAssignment

Instructions: Displays the instructions for the SafeAssignment

Comments: Enter any comments for the instructor in this field.

File to Attach:  Click Browse to locate a file to upload as a SafeAssignment.

Global Reference Database:  Select this option to upload your paper to the Global Reference Database.  It will be used to check papers from other schools for plagiarism.  The paper will only be used to check for plagiarism.

3.  Click Submit.

My Places provides you with quick and easy navigation to a variety of places within Blackboard Learn. This feature contains a customizable set of links to frequently accessed information and tools. My Places also allows you to edit your personal information and settings.

You can edit the information that appears in your account profile on the Edit Personal Information page. Changes made on this page are reflected throughout Blackboard Learn. For example, if you change your last name, the new last name appears in all courses you are enrolled in. Most of the personal information is optional.

1. Click the My Places link at the top of the page.

2. On the My Places page, select Personal Information. You can also access Personal Information on the Tools pane.

3. On the Personal Information page, select Edit Personal Information.

4. On the Edit Personal Information page, make changes to the appropriate fields.

5. Click Submit.


Note:  If you are unable to change your email address, your school may not allow you to change your email of record through Blackboard Learn 9.  Because Blackboard Learn 9 often shares data with other systems on campus, such as the registrar’s office, it may be necessary to ensure that your email address is the same everywhere.  In this case, your school will have a different way to change your email address.  Please contact the South Plains College Technical Support either by email at blackboard@southplainscollege.edu or you can call 806-716-2180.

Depending on which notifications and methods the Blackboard administrator at your school has made available, you can choose to be notified about the following:

Assignments
Tests
Course content items
Announcements
Posted grades
Unread discussion posts, blog entries, and journal entries
 
You manage notifications by clicking MyPlaces in the page header and then selecting Edit Notification Settings.  You can receive notifications in the What’s New and To Do modules in Blackboard Learn 9 and by email.

Because the Blackboard administrator at your school controls the available notifications and methods, contact the South Plains College Technical Support either by email at blackboard@southplainscollege.edu or you can call 806-716-2180.

Type a word or phrase in the Search box and click Search. A list of topics relevant to your search will appear. To limit your results, place your search terms inside quotation marks. For example, searching for Course Files will return every topic that includes the word Course or the word Files. Searching for "Course Files" (inside quotation marks) will return results from only those topics that include the phrase Course Files. This search is case-insensitive.

You can also click the Table of Contents button at the top left of Help or click the Table of Contents bar at the bottom left and then browse through the available topics.

Click the Search button or the Search Bar to bring up the Search box. Type a word or phrase in the Search box and click Search. A list of topics relevant to your search will appear.

Click the Table of Contents button or, at the bottom of the page, click the Table of Contents bar to swap the navigation pane from Search to Table of Contents.
To print individual topics, click the print icon that appears at the top of each topic.

You can use these resources to help you find the information that you need:

Blackboard Student Support – student support can help you troubleshoot problems and download the programs you need, if necessary.  The contact information for student support is: email blackboard@southplainscollege.edu or you can call 806-716-2180.  If you are having browser issues be sure you are using the correct internet browser for your operating system. Contact Student Support for Blackboard at blackboard@southplainscollege.edu or call 806-716-2180

MySPC – MySPC has information, including tutorials for students about various tools in Blackboard Learn 9.  Click on the MySPC link above and log in using your SPC username and password, then you will click on Students at the top and then Distance Education on the left side of the page.

Some online courses require visit(s) to campus.  The instructor for the course establishes the requirements.  This information is provided in the schedule of courses.  Please make sure you review this information before enrolling in your course.  If you are not sure it is advisable to contact the instructor prior to enrollment.

It is your responsibility as the student to make contact with your instructor by the first class day of the semester. This is best accomplished through email.  You can look up your instructor's email address in the Employee Directory of the South Plains College website.

Students can access their South Plains College email at Office 365.  Login using your SPC username and password.  You do not enter your complete email address but only your username.

If textbooks are required for your course, your instructor will list them in your course syllabus.  Textbooks can be purchased at each SPC campus bookstore that your course is offered through.  Textbooks can also be mailed to your location.  Please contact the bookstore for further information at (806) 716-2399 or ordering online at http://www.sp-levbookstore.com.

After registering for your classes, the most important step you can take to be successful in your online course is to know how to use the Blackboard Learn 9 course delivery system.  There are tutorials available in MySPC for student to view. 

It is your responsibility as the student to make contact with your instructor by the first class day of the semester.  Your instructor's email address can be found by searching the SPC Employee Directory for the instructor's name.

If you need assistance please contact the South Plains College Technical Support either by email at blackboard@southplainscollege.edu or you can call 806-716-2180.

Course registration is conducted through the standard SPC registration process for all campuses.

  • Students are encouraged to visit with their assigned Academic Advisor for assistance with course selection. Academic Advisor contact information may be found on CampusConnect.
  • Students may also visit with an advisor in the Advising Center for assistance with course selection. The Advising Center may be contacted at 806-716-2366.
  • Students may also register online through CampusConnect
  • Select the REGISTRATION option
  • From the drop down menu choose ADD/DROP COURSES. NOTE: Student must register for any required developmental courses first. Contact your Advisor or the Advising Center for assistance.
  • Select the desired TERM, CAMPUS and DEPARTMENT and click DISPLAY SCHEDULE & AVAILABLE COURSES
  • Use the scrollbar to view available courses. Click on ADD adjacent to the course you wish to add. The course will be added to your schedule, which will be displayed in the top portion of the screen.
  • To add additional courses, repeat steps 2 and 3

If you are having difficulties with your online course, your first step in seeking help is to contact your instructor.  Your instructor will outline, in their course syllabus, ways to contact them during normal business hours and ways to contact them after normal business hours.

If you have technical problems and you have met all the requirements outlined for online courses, contact South Plains College Technical Support either by email at blackboard@southplainscollege.edu or you can call 806-716-2180.  Our office is located on the Levelland campus in the Technology Center, second floor, office TC-201.  Our office hours are Monday through Friday, 8:00 a.m. - 4:00 p.m.

It is very important to contact someone if you are having problems.  Failure to communicate with your instructor can result in further problems with your course.

Students will not be able to access their courses on Blackboard Learn 9 until the first official day of class.  In addition, students that register on or after the first day of class will not have access until the system updates; which can take up to 24 hours.
 

If you need assistance please contact the South Plains College Technical Support either by email at blackboard@southplainscollege.edu or you can call 806-716-2180.

This is not an error caused by Blackboard Learn 9 but an issue related to the security settings of Internet Explorer and how it treats downloads.

Almost all Internet browsers have a security feature to help prevent the unintentional download of malicious viruses and spyware. Anytime you are surfing the net and want to download a file, you are prompted with some sort of dialogue that requests your permission to download a file. Blackboard Learn 9 is a web based application so you should expect this same "request for permission to download" prompt. This is not an error caused by Blackboard Learn 9. Please use the following guide to assist you with file downloads.
 
Typically, you will receive this error message in a long, thin box close to the top of your browser.  To temporarily enable the download, simply "click" on this long box and select "allow download". You may be kicked out of your course section and returned to the course list at this point. Re-enter the section and go to the file again. This time the file will download and as long as you remain logged in, any other file can be downloaded as well.
Blackboard is not available until the first day of class